InfosysBSE 1.32 % Technologies under Chairman NR Narayana Murthy is centralising decision making, several senior executives said, in a development that has implications for the time the company takes to respond to client needs or market changes.
The chairman's office — the new power centre created after the return of retired cofounder Murthy — has to sign off on key decisions related to large technology contracts, such as pricing or the way a deal is structured that might expose Infosys to future risks, at least three senior executives told ET on the condition of anonymity.
"For all practical purposes, Murthy is the chairman, CEO, COO all rolled into one," said one of the executives.
Centralisation Drive
Before Murthy's return, Chief Executive Officer SD Shibulal was in the process of decentralising decision-making, especially those related to negotiating and signing contracts.
The intention was to empower client-facing sales executives who are aware of moves by competitors and other considerations critical in negotiating and winning large outsourcing contracts. Under that model, a business unit head would be empowered to close large deals.
For Infosys, which gets the lion's share of its over $7-billion (Rs 42,000 crore) revenues from corporations in the US and Europe, this could mean longer decision cycles when it comes to large contract negotiations.
Industry experts said the Murthy led centralisation could be an interim measure while the 67-year-old puts in place a structure for executing his plan. Murthy has said Infosys will refocus on bread-and-butter business, including managing large computer networks for corporations as well as writing and maintain software applications.
"Maybe Murthy wants to put in place people and processes before he lets go of centralised decisionmaking," said an industry analyst who did not want to be named because his firm's policy does not permit commenting on individual companies.
Murthy was recalled in June as executive chairman by the board of directors after nearly two years of industry underperformance at Infosys. For several years before that, the Bangalore-based company used to set the pace for Indian software exporters both in profitability and pace of growth. Senior executives, especially sales staff, however, are not very sure.
"It is like our hands are tied," said a senior client-facing executive about the ability of sales personnel who must now wait for information to be relayed back to the headquarters and wait for a response before they can take any decision on closing deals. "From where I sit, it looks like NRN is trying to turn the clock back," said another US-based senior executive.
Murthy returned with his son Rohan as his executive assistant and set up the chairman's office. He has been populating it with his trusted executives as he sets in motion a plan he claims will make Infosys "desirable" again.
According to a senior executive, Rohan's primary responsibilities are to raise productivity and quality of work at Infosys. However, despite this being the first job in his career, his induction at the level of a vice-president — typically attained after around a decade of professional experience — has raised eyebrows among company executives.
The fact that Rohan is engaging with senior executives and business unit heads directly and asking questions despite being brought in to assist his father is also being seen as curious. Infosys has seen some senior client-facing executives leaving the company in the recent past, especially in the banking and financial services vertical.
The latest to exit was Sudhir Chaturvedi, vice-president and North America head for financial services. Chaturvedi joins others such as senior vice-president Shaji Farooq and Balaji Yellavalli from the same vertical who left Infosys within the last one year to join rival WiproBSE 2.56 %.
Last week, Infosys elevated three senior executives to its executive council, to drive "cost-rationalisation" and "new global delivery model" initiatives from the chairman's office. Ranganath D Mavinakere, Binod Hampapur Rangadore and Nithyanandan Radhakrishnan were appointed to the council that comprises the senior-most members of the management team.