Developed to improve physician referral, care coordination and to enhance the overall patient experience, the suite of accelerators spans the broad patient experience spectrum, providing faster and more predictable deployments of Salesforce’s suite of cloud-based solutions for the healthcare industry.
Developed by Persistent Systems, in collaboration with numerous providers since 2014, this mobile-enabled Fullforce Solution built on the Salesforce Service Cloud enables healthcare providers to fill critical gaps in patient acquisition, referral, engagement, care transition, coordination and discharge. By providing an agility layer around existing and siloed EMRs and related applications, disparate processes and traditionally siloed data, this suite of accelerators is a significant step in driving unified physician-provider-patient engagement and care transition.
The power of digital is transforming the relationship between patients and healthcare providers, as Father Martin’s Ashley, a national leader in the treatment of alcoholism and chemical dependence, is demonstrating.
"Our mission at Father Martin’s Ashley is to care for the whole person, and to that end we knew we needed a more holistic view into all the services we’re providing our patients. Our goal was to tie in referrals, admissions, and wellness to provide better and more efficient treatment. Updating legacy systems wasn’t the answer, going digital was clearly the way for us,” says Peter Bilsky, CIO, Father Martin's Ashley. “Working with Persistent to deploy their healthcare accelerator suite on Salesforce across our teams we’re now able to bring together campaign management, marketing KPI dashboards, referral management and CRM functionality in one place. This allows us to significantly improve our outreach to prospective patients and families, streamline onboarding and improve the effectiveness of our readmissions and wellness programs so that our patients can live productive, healthy and happy lives.”
Salesforce [NYSE: CRM] recently named Persistent Systems to its ecosystem of partners supporting the development and deployment of Salesforce Health Cloud. The next release of Persistent Physician & Patient Relationship Management Fullforce Solution will be extended to leverage the new capabilities in Salesforce Health Cloud.
Features
For patients, Persistent’s Salesforce Fullforce Solution will improve their experience before, during and after care. For physicians, the solution streamlines interactions with providers and improve visibility around referrals. For care providers, it will help boost revenues from physician outreach, generating a continuous flow of referrals and improve efficiency.
Persistent’s Salesforce Fullforce Solution helps address several critical challenges today and provide a broad range of quantifiable benefits that include:
● Improved Physician outreach effectiveness and referrals
● Increased competitiveness and revenues of domestic and international concierge programs
● Seamless patient onboarding and patient qualification workflows
● Enhanced care team productivity, communication and collaboration
● Real-time alerts and remedial actions for rounds and grievance management
● Stronger patient adherence/lower readmits from proactive follows
● Higher HCAHPS by streamlining end to end patient experience
“Persistent Systems has been recognized as a Salesforce Fullforce Solution partner to transform how companies connect with their customers in healthcare,” comments Kori O’Brien, vice president of global alliances and industry solutions, at Salesforce. “This is a great example of how we work closely with Salesforce Fullforce Solution partners to ensure our customers, who are doing such critical work for their patients, benefit from our partner’s industry expertise with Salesforce’s Customer Success Platform. We look forward to the upcoming release of the suite of accelerators to augment Salesforce Health Cloud.”
Yesh Subramanian, SVP Digital Business Solutions added, “We’re leveraging the breadth and depth of capabilities of the Salesforce platform with Persistent’s health-care specific agile product development and configuration capabilities to provide an end-to-end patient engagement and mobile-enabled care coordination solution. Father Martin’s Ashley is a great example of how the healthcare experience can be transformed and we’re proud they placed their trust in us. The accelerator suite has been a direct result from our working closely with Salesforce’s field to deploy solutions to providers and systems across the country.”
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