TCS ranks number one in customer satisfaction across Europe

Tata Consultancy Services, a leading IT services, consulting and business solutions organization, has been ranked number one for customer satisfaction in the largest European-wide survey of service provider performance. Conducted by Whitelane Research, the survey was held in 2013 to determine performance and levels of satisfaction in the industry. The annual research surveyed more than 1300 CXOs from Europe's leading companies by IT Spending, evaluating over 3,700 IT contracts held by the 22 leading providers across the continent. TCS topped the survey across Europe with an 80% general satisfaction rate, clocking 14% above the Industry average. The company was also ranked first in both Application and Infrastructure Services, with 81 percent of those surveyed in both categories expressing satisfaction with TCS' service levels. The study analyzed 9 KPIs (Key Performance Indicators) across the Industry, with TCS securing the first position on seven out of the nine including account management, proactivity, relationship improvement, achieved  cost savings, service delivery quality, speed and transformational success. Tata Consultancy Services is an IT services, consulting and business solutions organization that delivers real results to global business, ensuring a level of certainty no other firm can match. TCS offers a consulting-led, integrated portfolio of IT, BPO, infrastructure, engineering and assurance services.